Support

Support

If you are experiencing any issue with one of our products, please ensure you first read documentation. All features included (or not) in our aircrafts are described in the manuals. Your issue may be a normal behaviour explained in the documentation. Please ensure you installed latest available version of the incriminated product.

If you did not find your answer from the documentation, please contact us via email. You can also reach us on our Discord server. Writing complaints on public forums or online stores will not help, as we cannot track all messages left on each page referencing our products.

Common issues

  • Flight model set as “legacy” instead of “modern” in general options → flight model.
  • Flight assistant enabled.
  • Incorrect hardware setting (joystick, etc).
  • If you have black avionics screens, try restarting the flight and reinstalling the aircraft.
  • Engines shutting down when going to options menu is a known issue that can be caused by your controller.

Known issues

Those issues are acknowledged and will be fixed in future updates.

OV-10 Bronco:

  • Landing distance is not realistic in some conditions.

C-160 Transall:

  • Fuel disappearing after fuel transfer with A tank valve opened.

TB-30 Epsilon:

N/A

Fouga Magister:

N/A

BD-5J:

N/A


MSFS 2024 retro-compatibility

MSFS 2020 add-ons are supposed to be compatible with Flight Simulator 2024. It is not completely the case for now and here is the list of issues for each of our aircraft. Fixes are pending on Asobo side, some smaller issues could be fixed on our side with aircraft updates.

OV-10 Bronco:

  • Pilot and copilot do not show.
  • Windshield dirt and scratches are too noticeable.
  • Smoke effect is too dark.
  • GPS screen is too dimmed.
  • Turn indicator needle jumps when reaching minimum or maximum position.
  • EFB map is blinking.

C-160 Transall:

  • Incorrect aircraft performance.
  • Pilot and copilot do not show.
  • Engine sometimes shutting down when starting flight from runway.
  • Ground power unit connected when starting flight from runway (but not visible).
  • Visual effects (flares, fuel dump) are too dark.
  • Windshield dirt and scratches are too noticeable.
  • Troopers will not show even when selected on the EFB.
  • Objects dropped from the cargo have an incorrect velocity.
  • IRS & FMS are off when starting flight from runway.
  • Enabling panel backlighting with switch on all other lights.
  • Gauge needles appear shiny with backlighting.
  • GPS screen is too dimmed.
  • EFB map is blinking.

TB-30 Epsilon:

  • Pilot and copilot do not show.
  • Smoke effect is too dark.
  • Strobe lights are barely visible.
  • Avionics screens are too dimmed.
  • EFB map is blinking.

Fouga Magister:

  • Pilot and copilot do not show.
  • Smoke effect is too dark.
  • Covers are not displayed when starting flight on parking.
  • EFB map is blinking.

BD-5J:

  • Pilot do not show.
  • Smoke effect is too dark.
  • Strobe lights and navigation lights are barely visible.
  • EFB map is blinking.

Reporting a CTD

If you have repetitive sim crash / CTD when using one of our products, before contacting us:

  • Ensure you installed the latest version available.
  • If your crashing issue happens with various aircraft, check this guide.
  • Try to reproduce the issue without third-party add-ons installed (scenery, aircraft, mod).
  • Try running your sim without any external hardware connected.